Return and Refund Policy

Return & Refund Policy

Thank you for supporting my small business! Each piece is carefully crafted, and I want you to be happy with your purchase. Please review the policy below before placing your order.

Terms of Return
Returns are accepted within 14 days of delivery. Requests made after this window may not be eligible for a refund or exchange.

State of Return
Items must be unused, in their original condition, and packaged securely in the original (or equivalent) packaging to prevent damage during return shipping.

Reason for Return
Returns are accepted for the following reasons:

• Item arrived damaged
• Wrong item was received

Because each piece is handmade, slight variations in color, size, and design are to be expected and are not considered defects.

Custom orders are final sale and cannot be returned or refunded.

Process for Return
To initiate a return, please email grigsbypottery@gmail.com within 14 days of delivery. Include:

• Your order number
• A brief description of the issue
• Photos (if the item is damaged or incorrect)

Once your request is approved, you will receive instructions on how to return your item.

Process of Refund

• Approved returns will be refunded to the original payment method once the item is received and inspected.
• Refunds are typically processed within 5–7 business days.
• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Contact Information
For any questions or concerns, please reach out at:
grigsbypottery@gmail.com

Thank you again for supporting my work—it truly means a lot!